Fine-print details in software licensing

1. As I am meeting various customers frequently, it is worthwhile sharing personal experience about a company I was hired for some years ago. They were celebrating significant anniversary of their business in Asia-Pacific region. At the time of their celebration, I was supposed to deliver a project for a major customer at the same venue (business office). The meeting room for the customer was booked well in advance as I had to deal with 7-8 highly-skilled engineers from their side (most of them flew in from other states).

On the first day of my project, I was told that the meeting room was unavailable for the customer as managers wanted to use it for the anniversary celebrations. I objected, in vain. . In the end, customers were put in the store room, next to toilets for the duration of five days. The store room was full of dirty boxes and not as presentable as one would like it to be. . The interesting twist was that the managers of the company delivered speeches at the celebrations how their success was based on high respect for customers and that "customers always came first", whilst the customers were working in store room next to toilets... . 2. Fine-print in software licensing... Would anyone purchase a car where a salesman says:

"This car comes with four wheels, but if one falls-off soon after
the purchase, that is not our responsibility"
I do not think so... . I am waiting for a day, and it will happen, when an important customer with powers (money, good legal advice, and standing in society), makes deliberately-weak software licensing accountable to a high degree (including significant monetary penalties). . According to an IDC report commissioned by Flexera Software in 2012, software vendors were getting much more aggressive and seeking additional compensation from customers who use more software than they pay for. That is understandable, but it should apply in the other direction too: software vendors paying penalties for "under-performing" and "too-buggy" software... . It will all come down to being accountable and taking ownership of actions personally.